Support

Rizziko Ludo · Android, iOS and igrajmo.se

A purchase didn't arrive

Close the Game completely and open it again; pending purchases are credited when the Game starts. If it still hasn't arrived, email us with your username and the order number from your Google Play or Apple receipt (it starts with GPA. on Google Play).

Refunds

Payments are handled by Apple and Google, so refunds are requested from them:

• Google Play: request a refund on Google Play
• App Store: reportaproblem.apple.com

I lost my progress

If you sign in with Facebook, Google or Apple, your progress is saved to that account. Sign in with the same account on your new device. Guest progress is tied to the device it was played on; if you have lost a guest account, email us and we will try to help.

Reporting a player

Open the player's profile in the Game to report or block them. You can also email us with their username and what happened. See our Terms of Service for the rules every player agrees to.

Deleting your account and data

To delete your Rizziko Ludo account, email milos@rizziko.com with the subject "Delete my account", and tell us your in-game username and how you sign in. If you can, send the email from the address linked to your Facebook, Google or Apple account so we can confirm it is yours.

Within 30 days we will permanently delete:

• your account and profile (name, email, username, avatar and photo);
• your progress, balances, items, friends and gifts;
• your leaderboard entries;
• your chat account and messages.

We keep records of purchases for up to 6 years because UK tax law requires it, and we may keep anonymised statistics that no longer identify you. Deleting your account cannot be undone, and purchased currency and items are lost.

If you signed in with Facebook, you can also remove the Game in your Facebook settings under Apps and Websites. More detail is in our Privacy Policy.